![]() ![]() ![]() In 2014, Caesars Entertainment, based in Las Vegas, Nevada, was the world's most geographically diversi- fied provider of casino entertainment. He believed that what he learned from those experiences would be applicable at the Metropolis location, but wondered if he should consider a modified approach that could potentially produce results more quickly with the help of a team of internal experts. Hirsch had successfully led employee-certered initiatives to apply LEANi operating es in three of the company's casinos in Tunica, Mississippi. This history, coupled with increased competitive pressures and new corporate financial goals for 2015, had created the motivation to intensify improvement efforts at the Metropolis facility. Caesars' culture was strongly oriented toward optimizing the customer experience. Hirsch had assumed the position of Senior Vice President and General Manager at this Caesars Entertainment property in mid-2014. Implementing LEAN Operations at Caesars Casinos In December 2014, Brad Hirsch stood on the gaming floor of the Harrah's Metropolis Casino and Hotel in Metropolis, Illinois. ![]()
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